Celestia Enterprise

Refund & Cancellation Policy

Last updated: October 30, 2026

This policy is framed in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and applies to all purchases made on the Celestia Enterprise Platform.

1. Order Cancellation

• By Customer: You may request cancellation before the order is dispatched (status: PENDING_DOWN_PAYMENT or CONFIRMED). Once dispatched, cancellation is not permitted but you may initiate a return after delivery.
• By Celestia Enterprise: We reserve the right to cancel orders due to stock unavailability, pricing errors, suspected fraud, or force majeure events. You will be notified and a full refund will be processed.

2. Returns & Eligibility

• Returns are accepted within 7 days from the date of delivery.
• Products must be unused, unwashed, with original tags and packaging intact.
• Items returned with visible wear, stains, odour, or damage caused by the customer will not be accepted.
• Non-returnable items: Products marked as "One of a Kind" (unique/heirloom pieces), innerwear, and custom-made/made-to-order items.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7 (seven) business days of approval to your original payment method.
• For Razorpay/UPI/card payments, the refund is credited back to the same payment instrument within 5-10 business days, subject to your bank's processing time.
• For bank transfers, a bank transfer refund will be initiated to the account details you provide.

4. Refund Timelines (Summary)

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund, including any return shipping charges.

6. Exchange

Size exchanges are available for apparel items (subject to stock availability). The exchange item will be shipped after the original item is received and inspected. Only one exchange is permitted per order.