Request Account Deletion
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to request erasure of your personal data. This page explains how to delete your Celestia Enterprise account and what happens to your data.
How to Delete Your Account
In-App Deletion (Recommended)
- Open the Celestia Enterprise app and log in.
- Go to Profile > Account Settings.
- Tap "Delete Account".
- Confirm your choice. You will receive a confirmation on your registered mobile number or email.
This is the fastest method and ensures your request is authenticated and processed immediately.
Email Fallback
If you are unable to access the app, you may send an account deletion request via email:
- Email: support@celestiaenterprise.in
- Subject line: "Account Deletion Request"
- Include: Your registered mobile number, full name, and the email address associated with your account (if any).
We will verify your identity and process the request. You will receive confirmation once the deletion is initiated.
What Happens When You Delete Your Account
- Immediate effect: Your account is marked for deletion. You will be logged out and will not be able to access your account.
- 30-day grace period: Your personal data is retained for 30 days. During this period, you may contact us to reverse the deletion if you change your mind.
- After 30 days: Your personal data (name, mobile number, email, addresses) is permanently anonymized. Your order history is retained in anonymized form for our legal records.
- Financial records: As required by GST law, invoices and payment records linked to your orders are retained for 8 years. These records are dissociated from your personal identifiers after anonymization.
Important: Deleting your account is permanent after the 30-day grace period. Any outstanding balance or pending orders must be settled before deletion. If you have an outstanding ledger balance, please contact us to resolve it before submitting your deletion request.
Grievance Redressal
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, any consumer complaint may be directed to our Grievance Officer:
Acknowledgment: Within 48 hours | Resolution: Within 1 month
For any questions about the deletion process, please contact our Grievance Officer listed above.